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CryptoCasino Privacy Policy for Accounts, Payments and Site Use

Effective Date: 21 July 2026 Last Updated: 21 July 2026
This Privacy Policy explains how Igloo Ventures SRL collects, uses, shares, stores and protects personal data when you visit CryptoCasino, create an account, contact support, use the cashier, complete verification, claim a promotion or use responsible gambling tools.

1. Who Controls Your Data

Igloo Ventures SRL is the controller of personal data processed for CryptoCasino unless a separate notice identifies another controller. Privacy questions and rights requests can be sent to [email protected] or by post to Kaya Richard J. Beaujon Z/N, Willemstad, Curaçao.

2. Data We Collect

We may collect:

  • identity and account data, including name, date of birth, address, username and credentials;
  • contact data, including email, telephone number and communication preferences;
  • verification data, including identity documents, proof of address, selfies, source-of-funds records and sanctions-screening results;
  • transaction data, including coin, network, wallet address, transaction hash, amount, status, deposit, withdrawal and bonus records;
  • technical data, including IP address, device, browser, operating system, identifiers, language and approximate location;
  • gameplay data, including bets, wins, losses, sessions, game choices, VIP activity and account limits;
  • support data, including chat transcripts, emails, complaints and uploaded evidence;
  • responsible gambling data, including limits, cooling-off, self-exclusion and account-risk interactions;
  • cookie, analytics, attribution and marketing data.

We do not need your wallet seed phrase or private key and will never ask you to disclose either one.

3. Why We Use Personal Data

We process data to create and secure accounts, confirm eligibility, operate games, settle transactions, administer bonuses, provide support, prevent fraud, complete AML and KYC checks, manage responsible gambling controls, investigate complaints, comply with legal duties and improve site performance.
Depending on the context, our legal basis may be performance of a contract, compliance with a legal obligation, legitimate interests, consent or protection of vital interests. Where consent is used, you may withdraw it without affecting processing already completed.

4. Cookies and Similar Technologies

We use essential cookies for login, security, session continuity and account preferences. Analytics cookies help us understand page performance and technical errors. Attribution and marketing technologies may record campaign source, referral and promotion interaction. Local storage may retain language, display and authentication preferences.
You can manage non-essential cookies through the consent interface or browser settings. Blocking essential cookies may prevent login, cashier use or security features from working correctly.

5. Payments, Wallets and Blockchain Records

Crypto transactions are recorded on public blockchains. A wallet address and transaction hash may remain publicly visible even after your account is closed. We process these records to identify transfers, verify ownership, prevent fraud and meet compliance obligations. Blockchain data cannot generally be erased by us.
Payment, wallet-analysis and fraud-prevention providers may receive the minimum information required to process or review a transaction. Never include a seed phrase or private key in a support message.

6. Verification and Automated Checks

We may use identity, document, sanctions, fraud and transaction-monitoring services. These checks can flag inconsistencies for manual review. Where a decision significantly affects your account, you may ask support for an explanation and request human review where applicable law provides that right.

7. Sharing Personal Data

We may share data with hosting providers, game suppliers, payment processors, wallet-analysis services, identity-verification providers, customer-support tools, security vendors, analytics services, professional advisers, regulators, courts and law-enforcement authorities. We require service providers to use data only for authorised purposes and apply appropriate security.
We do not sell identity documents or account balances. Marketing data may be used with advertising partners only according to consent and applicable law.

8. International Transfers

Our services and suppliers operate across several jurisdictions. Personal data may therefore be processed outside your country. Where required, we use contractual safeguards, adequacy decisions or other recognised transfer mechanisms. Security and confidentiality requirements continue to apply after transfer.

9. Retention

We retain data for as long as needed to operate the account, resolve disputes, prevent fraud and meet gaming, tax, AML and legal obligations. Retention periods vary by data type and jurisdiction. Self-exclusion and fraud-prevention records may be retained after account closure so restrictions cannot be bypassed.

10. Security

We use encryption in transit, access controls, monitoring, authentication controls, secure hosting and administrative procedures. Players can enable two-factor authentication. No system is entirely risk-free; protect your email, password, device and wallet independently and contact us immediately if you suspect unauthorised access.

11. Your Rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may opt out of direct marketing at any time. Some requests can be limited where data must be retained for AML, fraud prevention, responsible gambling, disputes or legal compliance.
Send requests to [email protected] from the registered email. We may verify identity before releasing or changing account data. You may also complain to the data-protection authority responsible for your location.

12. Age and Children

Our services are not intended for minors or anyone below the legal gambling age in their jurisdiction. We may verify age and close an account where eligibility cannot be established. Parents and guardians should use device, browser and payment controls to prevent unauthorised access.

13. Marketing Preferences

You can change email, SMS and push-notification preferences in your account or through the unsubscribe control in a message. Service communications about security, payments, policy changes or responsible gambling may still be sent where necessary.

14. External Links and Policy Changes

Third-party sites and wallets apply their own privacy policies. We are not responsible for their independent processing. We may update this Policy when services, suppliers or legal requirements change. The revised date appears at the top, and material changes may also be communicated through the account or email.

15. Privacy Contact

Email: [email protected] Postal address: Kaya Richard J. Beaujon Z/N, Willemstad, Curaçao Support: [email protected]