Skip to content
CryptoCasino
English
Français Deutsch (Schweiz) English (NZ)
Log in Sign up

About CryptoCasino and the People Behind Our Casino Experience

CryptoCasino is operated by Igloo Ventures SRL as a digital casino, sportsbook and crypto-first entertainment service. We built our account, cashier and game lobby around players who want clear rules, broad payment choice and direct access to support. Our international gaming licence is issued in Anjouan under number ALSI-142311005-FI2. That licence does not replace any local permission a country may require, so every player remains responsible for checking the rules that apply where they live.

1. Who We Are

We combine more than 2,667 casino games with sports betting, CryptoCasino Originals, 15+ supported digital currencies and an 11-level loyalty programme. Our role is not limited to displaying games. We manage account access, payments, bonus activation, verification, security controls, responsible gambling tools and customer support through one connected service.
Igloo Ventures SRL is responsible for the operation of the brand. Our support team handles day-to-day account questions, while payments, security and compliance teams review transactions, verification requests and unusual account activity.

2. What You Can Use on Our Site

Our casino catalogue includes more than 2,170 slots, around 370 live games and 127 crash titles. Players can find Wanted Dead or a Wild, Sugar Rush, The Dog House Royal Hunt, Aviator, Plinko, Mines, Spaceman, Royal Roulette and Gravity Wheel alongside titles from Pragmatic Play, Hacksaw Gaming, BGaming, Play’n GO, Playtech, Red Tiger, Evoplay, Spribe and other studios.
The cashier supports Bitcoin, Ethereum, Tether, USD Coin, Litecoin, Dogecoin, Bitcoin Cash, Tron and Cardano, with further coins and networks shown inside the account. We display the deposit address, network, minimum amount and transaction status before a transfer is made. Because blockchain transfers are generally irreversible, players should verify every address and network before confirming payment.

3. Our Purpose

We want every important account action to be understandable before money moves. That means showing how a bonus is released, which games contribute to wagering, what can trigger KYC, why an withdrawal may remain pending and which network a token requires.
Our operating principles are:

  • make account steps visible and practical;
  • state bonus limits and deadlines before activation;
  • explain crypto network risks without technical filler;
  • separate real-money balances from bonus funds;
  • provide account controls for safer gambling;
  • respond to payment and verification questions with a traceable case history.

4. How We Maintain Account Information

Casino data changes. Coin availability, network fees, game catalogues, bonus conditions, withdrawal limits and verification requirements may be updated. We review the information shown in the cashier, promotion area, game lobby, VIP section and help centre. Where the account screen contains a newer value, the live account value takes priority.
For transaction questions, we may ask for a transaction hash, wallet address, network, amount and timestamp. For verification, we may request identity, address, wallet ownership or source-of-funds evidence. These details allow the relevant team to investigate the actual account event rather than rely on a general description.

5. Security and Player Protection

Our connection uses modern transport encryption, and players can activate two-factor authentication. We never ask for a wallet seed phrase or private key. Account holders are responsible for protecting their password, email, device and authenticator recovery codes.
Gambling involves financial risk and is not a way to earn income. We provide deposit, loss, wager and session limits, reality checks, cooling-off options, self-exclusion and marketing controls. A player who has difficulty controlling play should stop depositing, take a break and contact an independent support organisation.

6. Contact CryptoCasino

Customer support email: [email protected] Telephone: +599 9 788 2840 Office: Kaya Richard J. Beaujon Z/N, Willemstad, Curaçao Live chat: available 24 hours a day, seven days a week Email response target: within 24 hours; complex payment or KYC cases may take longer
When contacting us, include your registered email and a concise description of the issue. Do not send passwords, private keys or seed phrases. For payment cases, include the coin, network, amount and transaction ID. For responsible gambling requests, state clearly whether you want a limit, cooling-off period, account closure or self-exclusion.

7. Corrections and Complaints

If information on our site appears inconsistent with your account, contact support with the page, account screen and date observed. We review material errors and update information where necessary. Complaints about account decisions should include relevant transaction IDs, bonus records or support case numbers so the review can follow the full event history.